Frequently Asked Questions
Where are you located?
We're in Calhoun, Georgia, in Gordon County—about halfway between Atlanta and Chattanooga, Tennessee.
What is so special about your water?
It comes from a confined aquifer and naturally contains minerals like calcium, magnesium, potassium, and silica. Because those minerals are natural rather than added, your body absorbs them more easily than the synthetic minerals other companies mix in. That same mineral content gives it a natural pH of 7.5 or higher.
How do you process your water?
We keep it minimal. We combine UV light treatment with particle filtration and a state-of-the-art granular activated carbon (GAC) system. The result: PFAS and other contaminants are stripped out, while the unique mineral content and alkalinity that define Big Spring water stay intact.
Does your water contain PFAS?
We test for it and filter for it. Our GAC system removes PFAS, and we publish the results—you can read our 2026 Big Spring PFAS water analysis anytime.
What is alkaline water?
Alkaline water has a pH of 7.0 or higher. Ours sits naturally at 7.5+ from its mineral content—no additives, no adjustment. Many people simply prefer the taste and smoothness.
Where is your water sold?
Nature's Big Spring Water is sold at local, regional, and national retailers. If you can't find us, ask the store to order Big Spring.
How can I share feedback or provide a review?
Leave a review on our Google Business profile, email us, or call 844-671-0900.
Are you hiring?
Not at the moment—but we're always taking applications from delivery drivers. Call 844-671-0900 or email jackie@jj-water.com to apply.
Our Services
What services do you offer?
Spring water you can order online, pick up from our Calhoun bottling plant, or have delivered to your home or office if you're within our delivery radius.
What is your delivery radius?
Generally within 60 miles of Calhoun. Call 844-671-0900 to confirm we reach you.
How do I set up home or office delivery service?
Call 844-671-0900 and we'll get you on a schedule.
What is your shipping policy?
We ship via UPS Ground and UPS Freight, and we pass our partner discount on to you.
What is your bottle return policy?
We accept empty 3-gallon and 5-gallon bottles.
